Return and Refund Policy
Key Information
Return Period
30 days from the date of delivery
Return Costs
Customers are responsible for return shipping costs
Restocking Fee
None
Refund Timeframe
Refunds are issued within 7 days of receiving the returned item(s)
Exchanges
We accept exchanges
Our Return and Refund Policy is subject to our Terms of Service
Return Procedure & Window
You have 30 days from the date of delivery to return your items. After this period, we are unable to accept returns.
To start your return, please email us at support@elliot-parker.com. We will provide you with step-by-step instructions for returning your item(s).
Before sending your return, ensure the item is:
- Unused and unwashed
- In its original packaging
- Complete with all original tags attached
Please pack the item securely and return it using a reliable courier service. We recommend choosing a tracked shipping method to avoid loss during transit. Please note that return shipping costs are the responsibility of the customer.
Cancellations
If you wish to cancel your order, please email us at support@elliot-parker.com as soon as possible. We will do our best to accommodate your request. However, please note that cancellations are only possible before your order has been processed or shipped.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please email us at support@elliot-parker.com with a clear photo of the issue. Once verified, we will resolve the issue by sending the correct item or a replacement.
Refunds
Once we have received and inspected your return, your refund will be issued to the original payment method. Please allow up to 7 days for the refund to appear. No restocking fee applies.
Exchanges
If you wish to exchange an item, please contact us within 30 days of the delivery date. Let us know which item you would like to exchange by emailing support@elliot-parker.com, and we will provide further instructions. All items must be unused, unwashed, and returned with original tags and packaging to qualify for an exchange.
Elliot Parker is owned and operated by KUBE Commerce, a company based in the Netherlands.
Business Information:
Registration number: 96118229
VAT number: NL867476825B01
DUNS number: 473324995
Address:
Middachtendreef 4, 5709 RW Helmond, Netherlands
Contact information:
Have any questions or concerns? Contact us using any of the methods listed below.
Email: support@elliot-parker.com
Phone Number: +447418378926
Contact Form: Click here
Customer Service Hours:
Monday to Saturday: 09:00-17:00 GMT